Aus Era 2000 is very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. We also use the latest encryption technologies to protect the security of your credit card information while we are processing your order.

Aus Era 2000 uses cookies to track users' activities through the site in order to offer more convenient features to our customers during online shoppings. Without enabling cookies in your browser, the interactive features will be disabled.

When you find an item you want to buy, just click on the "Add to Cart" button. It will automatically be placed in your shopping cart. To remove an item from your shopping cart, simply click on the 'Red X' icon which is placing beside the price of the item which you have selected to delete from your cart and click the 'update' button.

Most browsers will automatically update your cart when you select a different configuration. When you have all of the products you want to purchase in your shopping cart, simply click on the "Updated" button to update your order and click on the "Purchase" button to continue through the checkout process.

Aus Era 2000 accepts the following: American Express, Mastercard and Visa. The charge for your order will appear on your credit card bill as "Rican Ventures Limited".

We ship all in-stock merchandise promptly via FedEx-2 days. Though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will notify you immediately. There is no extra charge for back ordered shipments. Although anyone may browse through our store, in order to make a purchase, your shipping address must be within Canada and the United States.

Orders placed outside of United States of America and Canada may take 3-5 business days and a $15 shipping and handling charged.

We are required to collect Sales Tax for orders shipped to Canada. Tax will be collected at the rates in effect at the time of shipping your order. The amount of your sales tax will be calculated and displayed during the checkout process.

A confirmation with number will be send to the customer upon we recieved the order, please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.

Your order of in-stock merchandise will generally arrive in 5-7 days. If we will not be able to deliver your order in 5-7 days, we will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. Orders received over the weekend and on holidays will be processed on the following business day.

Our Company is committed to providing every customer with great service, we consider ersonal information?to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers, to be personal information.

We will only maintain and use personal information about our customers identification and promotions. We will not disclose any personal information concerning our customers to anyone else and we will not permit anyone else to use personal information about our customers for any purpose without the customer's consent.

How Can I Be Removed From Your Lists?

If you wish to discontinue contact with us by any or all of these methods, please notify us by any of the methods below and let us know which forms of contact you would like to be removed from.

Mail:

Rican Ventures Limited
#2153 Waterside Avenue
Vancouver, B.C.
Canada
V5P 4S6

E-Mail:

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 14 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you are dissatisfied with your purchase and the merchandise is unopened and in saleable condition in its original packaging, we will be happy to accept a return or exchange it for you if returned within 14 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.

Gift Orders: If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 14 days of receipt. It must be returned to us with the outer wrapping intact. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.

Complete the "Return and Exchanges" form on the back of your packing slip and provide Aus Era 2000 with the following information:

• Your mailing address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides shipment tracking or insurance, please ship returned merchandise to:

Rican Ventures Limited
#2153 Waterside Avenue
Vancouver, B.C.
Canada V5P 4S6

Call us at 604-616-5516 if you need further assistance in making a return.

Please note: You can expect your refund or exchange within four weeks from the time you mailed your return merchandise to Aus Era 2000.

Return Slip

Step 1: Please write the item number, quantity, item description and paid price of each product you wish to return.

Step 2: Please indicate us the reason of each return by writing the corresponding code number.

Reason codes:

1. Wrong merchandise received
2. Damaged
3. Unsatisfactory quality
4. Allergic reaction
5. Other ________________________